Privacy Policy

At PrimeRoute Delivery ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our delivery services and website.

1. Information We Collect

1.1 Information You Provide to Us

We collect information that you voluntarily provide when using our services:

• Contact Information: Name, email address, phone number, WhatsApp number
• Delivery Information: Pickup and delivery addresses, recipient contact details, delivery instructions
• Payment Information: Payment card details (processed securely through Stripe), Interac e-Transfer information
• Package Information: Package descriptions, photographs, special handling instructions
• Account Information: Username, password (if you create an account)

1.2 Information We Collect Automatically

When you access our website or use our services, we automatically collect certain information:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, click patterns, referring URLs
• Location Data: GPS coordinates (when you enable location services), delivery route information
• Cookies and Similar Technologies: Session cookies, preference cookies, analytics cookies

1.3 Information from Third Parties

• Payment Processors: Transaction confirmation and payment status from Stripe
• Address Verification Services: Validated address information
• Social Media: Public profile information if you interact with us on social platforms

2. How We Use Your Information

2.1 Service Delivery

• Process and fulfill your delivery orders
• Coordinate pickups and deliveries
• Communicate delivery status and updates
• Contact recipients for delivery coordination
• Provide customer support

2.2 Business Operations

• Process payments and prevent fraud
• Maintain delivery records and order history
• Optimize delivery routes and scheduling
• Analyze service performance and usage patterns
• Conduct internal research and development

2.3 Communications

• Send booking confirmations and receipts
• Provide delivery notifications and updates
• Respond to inquiries and support requests
• Send service announcements and updates
• Share promotional offers (with your consent)

2.4 Legal and Safety

• Comply with legal obligations and regulations
• Enforce our Terms of Service
• Protect against fraudulent or illegal activity
• Resolve disputes and troubleshoot problems
• Ensure the safety of our drivers and customers

3. How We Share Your Information

3.1 Service Providers

We share information with trusted third-party service providers who assist in operating our business:

• Payment Processors: Stripe processes credit card payments securely
• Communications Services: Email and SMS providers for notifications
• Cloud Storage: Secure servers for data storage and backup
• Analytics Providers: Website analytics and performance monitoring
• Mapping Services: Route optimization and address verification

3.2 Delivery Partners

We share necessary information with our drivers and delivery personnel:

• Pickup and delivery addresses
• Contact information for coordination
• Package descriptions and special instructions
• Delivery time windows

3.3 Legal Requirements

We may disclose information when required by law or to protect our rights:

• In response to legal process (subpoenas, court orders)
• To law enforcement or regulatory authorities
• To protect our rights, property, or safety
• To prevent fraud or security threats
• In connection with business transactions (mergers, acquisitions)

4. Data Security

We implement industry-standard security measures including SSL/TLS encryption, secure storage, access controls, and regular security audits to protect your information.

5. Your Rights and Choices

You have the right to access, correct, delete your personal information, opt-out of marketing communications, and control cookies through your browser settings.

6. Contact Us

This Privacy Policy is effective as of the date stated above and governs our collection, use, and disclosure of your personal information. For the complete policy, please contact us.